You are important to us, and we want to help as much as we're able to. It is our ultimate pursuit that users can use our software happily, so would you mind send us the ticket number or order number after receiving an invitation from Trustpilot? Our senior support will investigate your issue and and do the needed assistance asap. Knowing you were encountering a problem during use, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand the pain when you are unable to run this software in the way you expected. Firstly, I'd like to express our deepest apologies for the inconvenience. ![]() Reply from Wondershare Updated 2 days ago
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